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Terms & Conditions

Welcome to mahakalcosmos.com!

Mahakal Cosmos and its affiliates provide their services to you subject to the following conditions. If you use, visit, or register as a member of the website, you accept these conditions. Please read them carefully. The Terms & policies of use are subject to change by Mahakal Cosmos at any time without intimation, effective upon posting on the website, and your use of the Website or the Service after such posting will constitute acceptance of you such changes, you shall be required to review the same regularly.

If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your agreement to this Terms of Use as well as the Website’s Privacy Policy. This Terms of Use sets out the legally binding terms of the Services available on the Website as well as at the terms of use of this Website. This Terms of Use along with the Privacy Policy extends to both users who visit the Website but do not transact business on the Website (“Users”) as well as users who are registered and are authorized by the Website to transact business on the Website (“Members”). The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing the Terms of Use so that you will be apprised of any changes.

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item.

Your membership is solely for your personal and non-commercial use. Any use of this Website or its content other than for personal purposes is prohibited. Your personal and non-commercial use of this Website shall be subjected to the following restriction (i) you may not modify any content of the Website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this Website in any manner that may be harmful to the operation of this Website or its content.

Eligibility

The Services are available only to individuals who can form legally binding contracts under applicable laws of India and the country of their residence. Without limiting the foregoing, the Services are not permitted to be used by minors (which means, in most jurisdictions, those under the age of 18) or temporarily or indefinitely suspended mahakalcosmos.com members. Your use of the mahakalcosmos.com website represents and warrants that you have the right, authority, and capacity to enter into this Agreement and to abide by all the terms and conditions of this Agreement.

 

Registration

All Users will be required to register on the Website and become Members prior to the completion of any transaction / purchase on the Website To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy) and choose a user name and password.

Registration is only a one time process and if the Member has previously registered, he shall login / sign into his / her account. Only registered Members can make purchases online.

All orders are considered complete only after the payment has been received by Mahakal Cosmos. To confirm the orders, Mahakal Cosmos may at random, call up the Members who have placed orders through the Website and ask the Member a verification question.

Mahakal Cosmos will confirm the order only after the verification question is answered by the Member.

In the event the bank rejects to honor any payment transaction made by a Member towards an order, Mahakal Cosmos shall have the right to refuse to ship the order to the Member without any liability whatsoever.

Payment & Pricing

Mahakal Cosmos accepts payment via PayPal and bank transfer. If you wish to place an order and pay via bank transfer, please email your order details to support@mahakalcosmos.com.

All pricing and transactions are in Indian Rupees (INR). Overseas transactions are accepted and will be automatically converted to INR.

If you wish to place a special order for an item that is sold out or does not appear on our website, please email us at support@mahakalcosmos.com.

Please note that Mahakal Cosmos reserves the right to alter our prices at any time and limit the quantities of product sold as we see fit.

Shipping

Please ensure that you have read our shipping policy.
Any orders placed automatically accept the terms and conditions of our shipping policy.

Return, Refund & Cancellation

Mahakal Cosmos’s natural products may show some imperfections. Returns and Refunds will not be accepted regarding the Natural Gemstones, Crystals, Rudraksha due to its natural characteristic.

Please note that measurements displayed on our website are approximate only and that no refunds will be accepted due to change of mind.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service by mail us with photos of product on support@mahakalcosmos.com within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

The item(s) must be returned unused and in the same condition that you received it, and in its original packaging, within seven (7) days of delivery. No return requests after seven (7) days from delivery will be processed.

Refunds are not being provided for services delivered in full such as knowledge based services.

Any item returned showing signs of wear or engraved, altered, resized (by anyone / entity other than Mahakal Cosmos) or damaged in any other manner shall not be accepted for refund.

Any custom jewelry created for you (rings, pendants, bracelets, etc.) cannot be cannot be accepted for return, refund or exchange, so please make sure each and every detail submitted are accurate.

Our Returns policy clearly states that any custom jewelry cannot be returned. However, you are eligible for ‘Cosmos Points worth 75% of your ‘Gold or Platinum jewelry’ metal’s value (Purchased by Mahakal Cosmos only), for use against future purchases on Mahakal Cosmos.

Refund only in case of standard products, those doesn’t contain any kind of customization are subject to inspection and checking by the Mahakal Cosmos team.

Note:

-Return Shipment is at customer's cost.

-Shipping charges, Tax and duties are will not be reimbursed.

-Payment Gateway charges, if applicable, will not be refunded.

-Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone shall not be refunded in the return payment.

-Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.

Cancellations can be done only within 24hrs of initiate order. No cancellations are entertained for those products that the Mahakal Cosmos has obtained on special occasions like Pongal, Diwali, Valentine's Day, Sale etc. These are limited occasion offers and therefore cancellations are not possible.

Privacy

Your privacy is important to us and this information is treated as confidential. Mahakal Cosmos does not collect personally identifiable information from our website without your knowledge. Details such as your name, address, email and phone number etc. is collected only when you submit it to us.

Mahakal Cosmos may collect statistics about the behavior of our website visitors. Your information will never be shared with third parties for any purpose with the exception of our shipping agent to provide you with your order.

Our website uses cookies to remember these details for you so that you do not manually need to enter them each time you order. Cookies also allow us to deliver content specific to your interests and process your orders. Information collected by means of cookies that are such as the IP Address of your computer, the server from which you are accessing our website, details of web browser and operating system used to access our website, date, time and place of accessing of our website etc.

By accepting this privacy policy, you authorize Mahakal Cosmos to collect, store and use any information that you provide on our Website.

In certain circumstances, we may share your personal information with trusted partners.

Service Providers: We use trusted third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, web hosting, web analytics, fulfillment, assembly, marketing, mailing, emailing, etc. These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth by Mahakal Cosmos.

If you have any questions about this Privacy Policy, please feel free to email us at support@mahakalcosmos.com.

Content Posted By You

If information provided to Mahakal Cosmos, or another Member, subsequently becomes inaccurate, misleading or false, you will promptly notify Mahakal Cosmos of such change. Mahakal Cosmos reserves the right to verify the authenticity of Content posted on the Site. In exercising this right, GemPundit.com may ask you to provide any documentary or other form of evidence supporting the Content you post on the Site. If you fail to produce such evidence, GemPundit.com may, in its sole discretion, terminate your Membership without a refund.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Disclaimer of Warranties and Limitation of Liabilities

YOUR USE OF THE GEMPUNDIT.COM SERVICE IS AT YOUR SOLE RISK

PLEASE NOTE THAT THIS CONTRACT STRICLY LIMITS OUR LIABILITY AND MAHAKAL COSMOS DOES NOT PROVIDE WARRANTIES FOR THE SERVICE. THE CONTRACT ALSO LIMITS YOUR REMEDIES.

THE INFORMATION CONTAINED IN THIS WEBSITE IS FOR GENERAL INFORMATION PURPOSES ONLY. THE INFORMATION IS PROVIDED BY MAHAKAL COSMOS AND WHILE WE ENDEAVOUR TO KEEP THE INFORMATION UP TO DATE AND CORRECT, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ABOUT THE COMPLETENESS, ACCURACY, RELIABILITY, SUITABILITY OR AVAILABILITY WITH RESPECT TO THE WEBSITE OR THE INFORMATION, PRODUCTS, SERVICES, OR RELATED GRAPHICS CONTAINED ON THE WEBSITE FOR ANY PURPOSE. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS THEREFORE STRICTLY AT YOUR OWN RISK.

EVERY EFFORT IS MADE TO KEEP THE WEBSITE UP AND RUNNING SMOOTHLY. HOWEVER MAHAKAL COSMOS TAKES NO RESPONSIBILITY FOR, AND WILL NOT BE LIABLE FOR, THE WEBSITE BEING TEMPORARILY UNAVAILABLE DUE TO TECHNICAL ISSUES BEYOND OUR CONTROL.

Intellectual Property

Mahakal Cosmos owns all intellectual property on this website including photos. You may not reproduce or publish any of the content on this website without prior written permission from Mahakal Cosmos.

Acceptance of Terms

By entering this website, you agree to the terms and policies outlined by Mahakal Cosmos. Mahakal Cosmos reserves the right to change this agreement at any time.